{"id":12131,"date":"2024-10-04T10:43:44","date_gmt":"2024-10-04T08:43:44","guid":{"rendered":"https:\/\/el-hachazo.com\/general-terms-and-conditions-of-contract-gtc\/"},"modified":"2024-10-04T10:43:44","modified_gmt":"2024-10-04T08:43:44","slug":"general-terms-and-conditions-of-contract-gtc","status":"publish","type":"page","link":"https:\/\/el-hachazo.com\/en\/general-terms-and-conditions-of-contract-gtc\/","title":{"rendered":"GENERAL TERMS AND CONDITIONS OF CONTRACT (GTC)"},"content":{"rendered":"<h4><strong><em><u>GENERAL INFORMATION FOR CONTRACTING <\/u><\/em><\/strong><\/h4>\n<p>This website www.el-hachazo.com (hereinafter, the Website) is owned by:<\/p>\n<ul>\n<li>Company name: EL HACHAZO TIRO DE HACHA SL<\/li>\n<li>Trade name: El Hachazo<\/li>\n<li>Tax ID (CIF): B88062583<\/li>\n<li>Registered address: C\/ Narciso Serra 15, 28007 Madrid<\/li>\n<li>Companies Registry of MADRID, Volume 37537, Folio 120, Section 8, Sheet M669133, Entry 1<\/li>\n<li>Phone: 658 077 468<\/li>\n<li>Email: <a href=\"mailto:atocha@el-hachazo.com\">atocha@el-hachazo.com<\/a><\/li>\n<\/ul>\n<p>This document (as well as the rest of the documents related to it) shall govern the General Terms and Conditions of Contract (hereinafter, the &#8220;General Terms&#8221;), which shall apply to all remote commercial purchase-sale transactions of bookings made electronically by consumers through this Website <a href=\"http:\/\/el-hachazo.com\/en\/\">www.el-hachazo.com<\/a> (hereinafter, the Website), from the moment the COMPANY sends the CONSUMER the General Terms in the booking confirmation document, accessible through the link provided in the email confirming their booking.<\/p>\n<p>These General Terms shall remain in force and valid for as long as they are accessible through the Website; if the User does not agree with them, they should not use this Website.<\/p>\n<p>These Terms may be subject to modification. In any case, the User is responsible for reviewing them each time they access, browse, or use the Website, and the version in force at the time they request any of the products and\/or services offered shall apply. Should the User have any questions regarding the &#8220;General Terms and Conditions of Contract&#8221;, they may contact EL HACHAZO TIRO DE HACHA SL through any of the means indicated above.  <\/p>\n<p>THE COMPANY reserves the right to apply, in certain cases, Specific Terms and Conditions with priority over these General Terms whenever it deems appropriate, announcing them in due time and manner.<\/p>\n<p>In the event of any contradiction between the terms and conditions set out in these General Terms and the Specific Terms and Conditions, the conditions agreed in the latter shall always prevail with respect to any incompatible terms, and only with respect to those products subject to such specific conditions.<\/p>\n<p>Browsing, accessing, and using the Website confers the status of user(s), meaning that, from the moment browsing within the Website begins, all the Terms set out in this document are accepted, as well as any subsequent amendments that may occur. All of this is without prejudice to the application of the corresponding legal regulations applicable in each case. <\/p>\n<p>The User assumes responsibility for the correct use of this Website. This responsibility shall include: <\/p>\n<ol>\n<li>Using the Website solely to make inquiries, purchases, and\/or legally valid acquisitions.<\/li>\n<li>That they are a natural person or represent a legal person with sufficient legal capacity to enter into contracts.<\/li>\n<li>Not making any false or fraudulent purchase and\/or acquisition. Should a purchase be classified as such, it will be cancelled and reported to the competent authorities. <\/li>\n<li>The contact details provided shall be truthful and lawful.<\/li>\n<li>That they accept all the terms and obligations set out herein.<\/li>\n<\/ol>\n<p><strong> <\/strong><\/p>\n<ol>\n<li><strong><u> PARTIES INVOLVED AND IDENTITY OF THE PARTIES<\/u><\/strong><\/li>\n<\/ol>\n<p><strong> <\/strong><\/p>\n<p>On the one hand,<\/p>\n<p>THE COMPANY, EL HACHAZO TIRO DE HACHA SL with Tax ID (CIF) B88062583 and registered address at C\/ Narciso Serra 15, 28007 Madrid. Telephone 658 077 468 and email<a href=\"mailto:atocha@el-hachazo.com\"> atocha@el-hachazo.com<\/a><\/p>\n<p>And, on the other hand,<\/p>\n<p>The CONSUMER, registered on the Website by means of a username and password, or as a guest user without the need to register on the Website, over which they have full responsibility for use and safekeeping, being responsible for the accuracy of the personal data provided to the COMPANY.<\/p>\n<p>Only a natural or legal person who duly proves their status and accepts these General Terms and Conditions of Contract and the Specific Terms and Conditions that, where applicable, apply, and which, together with the<a href=\"https:\/\/el-hachazo.com\/aviso-legal\/\"> Legal Notice<\/a>, the <a href=\"https:\/\/el-hachazo.com\/politica-de-privacidad\/\">Privacy Policy<\/a> and the <a href=\"https:\/\/el-hachazo.com\/politica-de-cookies\/\">Cookie Policy<\/a>, govern our business relationship, shall be considered a CONSUMER, from the moment the COMPANY sends them the General Terms in the order confirmation document, and not at any time prior to that.<\/p>\n<p>If you do not agree with any part of these terms, you will not be able to book any of the services offered on the website.<\/p>\n<p>In the case of natural persons, the CONSUMER declares to be over eighteen (18) years of age and to have full legal capacity to enter into contracts through this Website, and to have read and understood the requirements of these General Terms and Conditions of Contract.<\/p>\n<p>Any booking made through the Website by a minor who falsifies information shall be deemed to have been made under the supervision and authorization of their parents, guardians, or legal representatives.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"2\">\n<li><strong><u> PURPOSE OF THE ONLINE PURCHASE AGREEMENT AND TARGET BOOKING<\/u><\/strong><\/li>\n<\/ol>\n<p>These General Terms shall govern the business relationship that arises between THE COMPANY and the CONSUMER for bookings made on the Website.<\/p>\n<p>Taking the above into account, the CONSUMER shall be subject to the General Terms from the moment they receive from the COMPANY all the purchase conditions in the order confirmation document.<\/p>\n<p>The booking involves reserving one or more targets for a duration of one or two hours at any of our centers available on the website. A coaching service will be included to ensure correct use of the equipment in the leisure room. Some bookings may include a drink. All of this is subject to prior payment of a set price publicly displayed on the Website.   <\/p>\n<p>These Terms and any document expressly referenced herein constitute the entire agreement between the CONSUMER and THE COMPANY in relation to the subject matter of the purchase and sale, and supersede any other prior agreement, arrangement, or promise made verbally or in writing by the same parties.<\/p>\n<p>The CONSUMER and THE COMPANY acknowledge having consented to entering into a contract without having relied on any statement or promise made by the other party, except as expressly stated in these Terms.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"3\">\n<li><strong><u> CONDITIONS OF ACCESS TO AND USE OF THE EL HACHAZO WEBSITE<\/u><\/strong><\/li>\n<\/ol>\n<p>Access to the Website is free of charge, except for the cost of the connection through the telecommunications network provided by the access provider contracted by the consumer.<\/p>\n<p>Access to most of the content on the Website is completely free and does not require prior registration, without prejudice to the fact that THE COMPANY makes the use of some of the services offered on its website conditional upon prior completion of the corresponding form, and, where applicable, may involve the payment of money.<\/p>\n<p>Access to the Website by minors under 18 years of age is prohibited. However, should a minor access the Website, it shall be presumed that such access has been carried out with the prior and express authorization of their parents, guardians, or legal representatives, without prejudice to THE COMPANY&#8217;s right to carry out any verifications and checks it deems appropriate. <\/p>\n<p>Under no circumstances shall THE COMPANY be held responsible for the accuracy of the data provided by the consumer, and each user shall be solely responsible for ensuring that the information provided to THE COMPANY is adequate, accurate, and precise or, otherwise, for any consequences that may arise from poor quality data or false or inaccurate statements made by them.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>3.1. Requirements for obtaining guest user status<\/strong><\/p>\n<p><strong> <\/strong>The purchase of target bookings made available by THE COMPANY to consumers can be made as a guest user without the need for prior registration.<\/p>\n<p>However, when making the booking, the CONSUMER or the person on whose behalf the purchase is made must provide certain basic personal data to confirm the purchase.<\/p>\n<p>Natural persons over eighteen (18) years of age and legally constituted legal entities with sufficient capacity to enter into contracts may act as guest users, provided that they supply, through the Website, all the information required as mandatory, relating to identification details, delivery address, billing details, and chosen payment method.<\/p>\n<p>If the consumer has already made purchases\/target bookings at &#8220;El Hachazo&#8221; previously, after making the purchase and adding the bookings made to the cart, they will be able to access their customer details, entered in the previous booking.<\/p>\n<ol start=\"4\">\n<li><strong><u> DESCRIPTION OF EL HACHAZO&#8217;S SERVICES<\/u><\/strong><\/li>\n<\/ol>\n<p>In compliance with current regulations and, in particular, Law 34\/2002, of July 11, on information society services and electronic commerce, THE COMPANY provides, in each of the sections of the Website, depending on the type of service concerned, information about it, its characteristics, the different locations or leisure centers to choose from, date and time of the activity, and prices:<\/p>\n<ul>\n<li>Leisure and Axe Throwing Center<\/li>\n<\/ul>\n<p>Service available at all the times set out on our booking website.<\/p>\n<p>At the start of the service, at any of our centers, the group booking must be confirmed with the name of the person who made the registration.<\/p>\n<p>It is essential to arrive 10 minutes before the reserved time and to wear closed-toe shoes.<\/p>\n<p>The availability of the service(s) offered by THE BUSINESS OWNER through the Website may vary depending on CONSUMER demand.<\/p>\n<p>Although THE COMPANY regularly updates the calendar of available services, the date requested by the CONSUMER may not be available at that time. In such a case, THE COMPANY will contact the consumer by email or phone call to resolve the issue with their booking, proposing an alternative date or proceeding to cancel the booking. <\/p>\n<p>The services offered, as well as any others that may be offered through the Website in the future, will begin once the corresponding payment has been received from the CONSUMER, and shall be subject to the available timeframes and schedule, and to the terms and conditions of these general terms and of the specific terms that may be established, where applicable.<\/p>\n<p>However, THE COMPANY reserves the right to withdraw, replace, or change the services offered through the Website, by simply changing their content.<\/p>\n<p>In this way, the services offered at any given time on the Website shall be governed by the General Terms in force in each case. Likewise, THE COMPANY shall have the right to stop offering access to the aforementioned services, without prior notice and at any time. <\/p>\n<p>The descriptions established in each case shall govern the provision by THE COMPANY of the services offered to the CONSUMER.<\/p>\n<p><strong> <\/strong><\/p>\n<p><strong>4.1. Availability of the axe throwing service<\/strong><\/p>\n<p>The availability of the services offered by THE COMPANY through the Website may vary depending on CONSUMER demand. Although THE COMPANY regularly updates its calendar, the date requested by the CONSUMER may not be available at that time. In such a case, THE COMPANY undertakes to contact the CONSUMER by email or phone call to resolve the issue with their order, offering them a similar service or alternative date, waiting until the selected service becomes available again in our booking calendar, or proceeding to cancel the order, refunding any amount that may have been paid. This shall equally apply in cases where the provision of a service becomes impossible.   <\/p>\n<p>&nbsp;<\/p>\n<p><strong>4.2. Indication and validity of prices<\/strong><\/p>\n<p>Service prices are always shown in Euros (\u20ac) and include the corresponding Value Added Tax (VAT) or other taxes that may be applicable and that shall be those in force at all times. Therefore, VAT is included in these prices, unless otherwise indicated as legally required, particularly with regard to VAT. <\/p>\n<p>The prices shown on the Website apply exclusively to the booking of services offered through said Website and for as long as they remain published and are automatically applied by the contracting process in its final stage.<\/p>\n<p>THE COMPANY expressly reserves the right to modify prices at any time without prior notice. However, in any case, the rates in force at the time the corresponding order is placed shall apply. <\/p>\n<p>Any payment made to THE COMPANY shall result in the issuance of an invoice in the name of the CONSUMER. You may request the issuance of a simplified invoice by providing your personal details to our staff at any of our locations, requesting it upon arrival or at the end of the Axe Throwing session. If you request it on-site, you may receive an invoice by email in electronic .pdf format.<\/p>\n<p>You may also contact Customer Service at (+34) 658 077 468 &#8211; or send an email to<a href=\"mailto:atocha@el-hachazo.com\"> atocha@el-hachazo.com<\/a> and request the purchase invoice for your order in paper format, which will be sent by THE COMPANY by ordinary post to the address indicated by the CONSUMER.<\/p>\n<p>For any information about the order, the CONSUMER must contact THE COMPANY by phone at (+34) 658 077 468 or by email at <a href=\"mailto:atocha@el-hachazo.com\">atocha@el-hachazo.com<\/a>. In any case, the order number assigned and indicated in the purchase confirmation email must be stated in the subject line of the message or in the call made. <\/p>\n<p>&nbsp;<\/p>\n<ol start=\"5\">\n<li><strong><u> USER REGISTRATION AND PURCHASE PROCESS<\/u><\/strong><\/li>\n<\/ol>\n<p>The contracting procedure in the online store may only be carried out in Spanish. All order processing, as well as subsequent communications with the consumer, will be carried out in the Spanish language. <\/p>\n<p>In order to access the services offered by THE COMPANY, the CONSUMER must register through the website by creating a CONSUMER account, or as a guest user, without the need for prior registration. To do so, the CONSUMER must freely and voluntarily provide the personal data requested in the corresponding form. <\/p>\n<p>The CONSUMER shall select a username and password, undertaking to use them diligently and not to make them available to third parties, as well as to notify THE COMPANY of their loss or theft or of possible access by an unauthorized third party, so that immediate blocking can take place, with the CONSUMER being solely responsible for any harm they may suffer or cause due to improper use of their credentials resulting from poor safekeeping or use thereof on their part.<\/p>\n<p>The CONSUMER is responsible for treating the identity and password obtained during registration confidentially and responsibly, and may not transfer them to anyone else.<\/p>\n<p>THE COMPANY&#8217;s contracting platform will inform the CONSUMER, once the contracting procedure has been completed, by email, of all the characteristics of their booking:<\/p>\n<ul>\n<li>Date and time of their booking, location or center chosen, and basic clothing instructions for their safety during the game.<\/li>\n<\/ul>\n<p>Once the CONSUMER account has been created, it is hereby stated that, in accordance with the requirements of Article 27 of Law 34\/2002, of July 11, on information society services and electronic commerce, the contracting procedure shall follow the steps below:<\/p>\n<ol>\n<li>As a guest user, without needing to be previously registered, in order to book a room, the CONSUMER must first select the LOCATION chosen from any of the centers available on our Website. Next, click on &#8220;<em>Book Now your axe throwing line<\/em>&#8220;, then the date, and finally the time. From here, to guarantee your booking you must fill in the basic personal details, the number of players and skill level, as well as other optional fields. <\/li>\n<li>The CONSUMER can verify that the booking has been made correctly by checking the details in &#8220;BOOKING SUMMARY&#8221;, before payment.<\/li>\n<\/ol>\n<ol start=\"3\">\n<li>Next, on the &#8220;payment&#8221; tab, the CONSUMER will be shown a detailed summary of the booking, including the contact details provided:<\/li>\n<\/ol>\n<ul>\n<li>Duration of the Axe Throwing session 1 HOUR OR 2 HOURS<\/li>\n<li>Date<\/li>\n<li>Start time<\/li>\n<li>People<\/li>\n<li>Price breakdown<\/li>\n<li>Final price (VAT included)<\/li>\n<li>Contact: name, email and phone number<\/li>\n<\/ul>\n<ol start=\"4\">\n<li>Next, the CONSUMER will be shown an electronic form with billing details that must be completed with the necessary information to proceed with payment according to the payment method chosen. Finally, once completed, <strong>click the PAY button.<\/strong> <\/li>\n<li>Before proceeding with the order, the CONSUMER must carefully read these general terms and conditions and the basic data protection information made available, accepting them in full by ticking the following &#8220;check-box&#8221;:<\/li>\n<\/ol>\n<p><strong>\u2610 I agree with the basic <a href=\"https:\/\/el-hachazo.com\/politica-de-privacidad\/\">data protectio<\/a>n information and the General Terms and Conditions of Contract, accepting them fully and without reservation.<\/strong><\/p>\n<ol start=\"6\">\n<li>As a payment method for their order, the CONSUMER will use one of the payment methods established by the COMPANY on the website.<\/li>\n<li>The order will be processed once the CONSUMER clicks the &#8220;<strong>PAY<\/strong>&#8221; button located at the bottom of the page.<\/li>\n<li>Once the purchase has been made, the CONSUMER will be sent, to the email address provided for this purpose, a confirmation of the purchase made, &#8220;BOOKING CONFIRMATION&#8221;, which will serve as proof of the transaction carried out and which may be printed on paper. The order confirmation and the Proof of Purchase shall not be valid as an invoice. <\/li>\n<\/ol>\n<p>The communications, purchase orders, and payments involved during transactions carried out on the Website may be archived and kept in the COMPANY&#8217;s computerized records in order to serve as evidence of the transactions, in all cases respecting the security conditions and the laws and regulations in force in this regard, and particularly in accordance with REGULATION (EU) 2016\/679 of the EUROPEAN PARLIAMENT and of the COUNCIL, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95\/46\/EC (GENERAL DATA PROTECTION REGULATION \u2013 GDPR EU 2016\/679) and Organic Law 3\/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD 3\/2018), and the rights afforded to consumers in accordance with this Website&#8217;s privacy policy.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"6\">\n<li><strong><u> TECHNICAL MEANS TO CORRECT ERRORS<\/u><\/strong><\/li>\n<\/ol>\n<p>The CONSUMER is hereby informed that, should they detect that an error has occurred when entering the details necessary to process their purchase request on the Website, they may modify them by contacting the COMPANY through the contact form available on the Website, and, where applicable, through those channels enabled to contact CUSTOMER SERVICE, and\/or using the contact details provided in the first clause (General information).<\/p>\n<p>In any case, before clicking &#8220;PAY&#8221;, the CONSUMER has access to the booking area where their purchase requests are recorded and may make changes. Likewise, the User is referred to the<a href=\"https:\/\/el-hachazo.com\/aviso-legal\/\"> Legal Notice <\/a>and General Terms and Conditions of Contract for further information on how to exercise their right of rectification as established in REGULATION (EU) 2016\/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter, GDPR), as well as Organic Law 3\/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (hereinafter, LOPD \u2013 GDD). <\/p>\n<ol start=\"7\">\n<li><strong><u> METHODS OF PAYMENT<\/u><\/strong><\/li>\n<\/ol>\n<p>To proceed with payment, the CONSUMER must follow each and every one of the instructions shown on the Website. Payment of the price of the products may only be made using the payment methods indicated on the Website. <\/p>\n<p>By using this payment method, the User must ensure that they correctly enter the exact amount of the purchase order, as well as the account number and the reference of the transfer. In the event of an error, the COMPANY will not be able to validate the order, which will therefore be cancelled. <\/p>\n<p>Regarding the payment methods established on this Website, there are several options:<\/p>\n<ul>\n<li>Payment by credit or debit card<\/li>\n<li>Bank transfer<\/li>\n<li>Payment at the venue<\/li>\n<li>In the case of payment by<strong> credit and\/or debit card<\/strong>, payment shall be subject to checks and authorizations by the issuing entities, but if such entity does not authorize the payment, the purchase procedure initiated may not continue, the order being automatically cancelled, and the purchase of the requested service being deemed not to have taken place. The amount of the price of the service, as well as any applicable tax, will be shown at the time of formalizing the order. The COMPANY shall not be liable for any delay or failure in delivery and may not enter into any contract with the CONSUMER.  <\/li>\n<\/ul>\n<p>Once the COMPANY receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the shipping confirmation and\/or confirmation of the service being provided is sent to the User, in the manner and, where applicable, at the place established. In any case, at the time of formalizing the order the CONSUMER confirms that the payment method is their own and\/or that they are the legitimate holder of a credit or debit card.  <\/p>\n<ul>\n<li><strong>Bank transfer:<\/strong> the consumer may choose to pay for the order by bank transfer. They must click on the website link &#8220;p<u>ayment by direct bank transfer&#8221;<\/u> and follow the instructions given. Once the order has been placed and this payment method selected, upon confirming the transaction an email will be received with the order number and the COMPANY&#8217;s bank account into which the payment must be made. Please indicate the order number in the remarks\/notes.   <\/li>\n<\/ul>\n<p>Purchase or acquisition orders in which the CONSUMER selects <strong>bank transfer <\/strong>as the method of payment will be held for 5 calendar days from confirmation of the order, in order to allow sufficient time for the bank transfer to be recognized by the payment system used by the COMPANY for the Website. Once the system receives the transfer, the order will be prepared and processed for shipment. <\/p>\n<p>The CONSUMER&#8217;s purchase may be delayed for anti-fraud verification purposes. It may also be suspended for a longer period for a more thorough investigation, in order to prevent fraudulent transactions. <\/p>\n<p>In order to reinforce the security and protection of online purchases, the COMPANY has implemented the processes necessary to improve the security of transactions through the incorporation of a payment service provider and a banking intermediary that guarantee the confidentiality and security of operations, forcing the authentication of each of the purchases made through the website in the cases required by the security regulations on pa<strong>yment methods <\/strong>(PSD2).<\/p>\n<p>All payment orders are identified by a code generated by the payment provider, without which no transaction will be authorized by the corresponding bank. This code will be used by the COMPANY to be able to process payments without needing to store the payment card details. <\/p>\n<p>Under no circumstances will the COMPANY store the details provided by CONSUMERS through the payment gateway in its own IT systems, and they will only be kept while the purchase is being made, until the withdrawal period has elapsed.<\/p>\n<p><strong> <\/strong><\/p>\n<ol start=\"8\">\n<li><strong><u> WITHDRAWAL FROM ORDERS<\/u><\/strong><\/li>\n<\/ol>\n<p><strong>8.1. Information on the exercise of the legal right of withdrawal<\/strong><\/p>\n<p>&#8220;Right of withdrawal&#8221; means the CONSUMER&#8217;s power to terminate the booking contract concluded at a distance, in this case online. The exercise of this right requires the CONSUMER to notify, within the period established by law, their decision to withdraw from the purchase\/booking, without the need for justification and without any penalty. <\/p>\n<p>Except for the exceptions contemplated in Article 103.l of Royal Decree-Law 1\/2007, when the user is a CONSUMER and the contract is concluded without the simultaneous physical presence of the CONSUMER and the COMPANY (distance selling), the CONSUMER:<\/p>\n<ul>\n<li>shall have the right of withdrawal described in this section<\/li>\n<li>may return it within a maximum period of fourteen (14) calendar days, with no need for justification and without penalty for exercising this right, provided that the nature of the service purchased allows it<\/li>\n<li>must notify their decision to withdraw from the contract through a statement made in any legally admissible form<\/li>\n<\/ul>\n<p>The COMPANY informs the CONSUMER that, in the specific case of the &#8220;axe throwing&#8221; activity,<strong> there is no right of withdrawa<\/strong>l, as it is covered by the exceptions set out in<strong> Article 103.<\/strong>l of the RDL 1\/2007, since it is a service related to leisure activities, with a contract that specifies a specific date and time of performance.<\/p>\n<p>However, the COMPANY offers a refund or reimbursement in certain specific cases, which can be found in our cancellation policy in point no. 10.<\/p>\n<p><strong> <\/strong><\/p>\n<p><strong>8.2. Exceptions to the right of withdrawal <\/strong><\/p>\n<p>The User acknowledges being aware that there are exceptions to the right of withdrawal, as set out in<strong> Article 103<\/strong> of <a href=\"https:\/\/www.boe.es\/buscar\/act.php?id=BOE-A-2007-20555#ai\">Royal Legislative Decree 1\/2007<\/a>, <strong>of 16 November<\/strong>, approving the revised text of the General Law for the Defence of Consumers and Users and other supplementary laws.<\/p>\n<p>The following products are excluded from the <a href=\"https:\/\/www.boe.es\/buscar\/doc.php?id=BOE-A-2014-3329\">right of withdrawal<\/a>: those that, due to their very nature, cannot be returned, without prejudice to any corresponding claim for damages and losses suffered.<\/p>\n<p>In the specific case of our company that provides the &#8220;axe throwing&#8221; leisure activity, the right of withdrawal shall be completely excluded as it involves a <em>service related to leisure activities, being contracts that specify a set date or period of performance<\/em>, as detailed in <u><a href=\"https:\/\/www.boe.es\/buscar\/doc.php?id=BOE-A-2014-3329\">Article 103, letter l of the RDL 1\/2007.<\/a><\/u><\/p>\n<p>However, the COMPANY offers a refund or reimbursement in specific cases, which can be found in our reservation cancellation policy, in section no. 10.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"9\">\n<li><strong><u> TERMS AND CONDITIONS OF RESERVATIONS<\/u><\/strong><\/li>\n<\/ol>\n<p><strong>9.1. Reservation conditions<\/strong><\/p>\n<p>The use and processing of any reservation of our services implies acceptance of these general terms and conditions of contract. Reservations cannot be made without prior acceptance of these. <\/p>\n<p>&nbsp;<\/p>\n<p><strong>9.2. Consumer information<\/strong><\/p>\n<p>The consumer is required to provide correct and truthful information so that their reservation can be made, especially their name and requested contact details.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>9.3. Payment of reservations<\/strong><\/p>\n<p>Reservations are paid for at the time of booking through the payment methods made available by the COMPANY. From that moment on, the cancellation or modification conditions come into effect. <\/p>\n<p>&nbsp;<\/p>\n<p><strong>9.4. Documentation<\/strong><\/p>\n<p>The consumer will receive an email with information about their reservation. This documentation may be requested by the COMPANY, so the consumer must carry it with them in order to prove the reservation should it be necessary to make use of it. <\/p>\n<p>&nbsp;<\/p>\n<ol start=\"10\">\n<li><strong> CANCELLATION OF RESERVATIONS<\/strong><\/li>\n<\/ol>\n<p><strong>10.1. Cancellation of the reservation by the consumer<\/strong><\/p>\n<p>The CONSUMER is free to cancel the reservation within the deadlines established by the COMPANY. Below, we share the terms and conditions of our changes and cancellations policy. <\/p>\n<p>To cancel a reservation, the consumer must send a cancellation request to the email address <a href=\"mailto:atocha@el-hachazo.com\">atocha@el-hachazo.com<\/a> using the same email address at which the consumer was informed of their reservation confirmation. A reservation is considered cancelled once the consumer has received confirmation of their request. <\/p>\n<p>Cancelling a reservation may incur a cost for the consumer. Each service offered has its own cancellation conditions, which may vary depending on the date on which the cancellation is communicated. <\/p>\n<p>The CONSUMER may cancel a reservation made through the website under the conditions set out in the applicable cancellation and refund policies for each case, in accordance with the detailed information provided by the COMPANY for each scheduled service.<\/p>\n<p>The options available for cancelling a reservation made in advance with payment by the CONSUMER are as follows:<\/p>\n<p>&nbsp;<\/p>\n<table>\n<tbody>\n<tr>\n<td width=\"264\"><strong>CANCEL<\/p>\n<td width=\"334\"><strong>REFUND OR CREDIT<\/strong><\/td>\n<p><\/strong><\/td>\n<\/tr>\n<tr>\nWith<\/p>\n<td width=\"264\"> <\/td>\n<p>1 week&#8217;s notice<\/p>\n<td width=\"334\">100%<\/td>\n<p> refund of the amount<br \/>\n<\/tr>\n<tr>\nBetween <\/p>\n<td width=\"264\">7<\/td>\n<p> and 3 days before the event<\/p>\n<td width=\"334\">80%<\/td>\n<p> refund of the amount or<br \/>\nChange of date<br \/>\n<\/tr>\n<tr>\nBetween <\/p>\n<td width=\"264\">72<\/td>\n<p> and 24 hours&#8217; notice<\/p>\n<td width=\"334\">No refund of the amount<br \/>\nChange of date and time<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\">\n<p data-renderer-start-pos=\"209\">This refund or cancellation policy will only apply to the first reservation. It will not be valid for reservations that have been modified and whose date has been changed for reasons beyond EL HACHAZO&#8217;s control. <\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>Reservations whose start time is less than 24 hours away cannot be cancelled, nor can services that have already been provided or are being provided at the time the consumer intends to cancel.<\/p>\n<p>If, on the day the reservation was made, participants arrive late, more than 20 minutes after the start time of the activity, we will consider the reservation cancelled, with no right to any refund.<\/p>\n<p>When a cancellation affects more than one person included in the reservation, the corresponding cancellation fee will be applied to each of the people included in the reservation.<\/p>\n<p>Specifically, the consumer will not be considered entitled to cancel their reservation if they call by phone or otherwise notify on the same day of the visit that they are unable to attend the contracted activity at the scheduled time, due to an error when making the reservation, or for any other reason stated on the day scheduled to begin the contracted service. In such cases, no refund shall apply. <\/p>\n<p>To cancel the reservation of the contracted service, the consumer must send a cancellation request to the email address<a href=\"mailto:atocha@el-hachazo.com\"> atocha@el-hachazo.com<\/a> using the same email address at which the consumer was informed of their reservation confirmation. A reservation is considered cancelled once the consumer has received confirmation of their request.<\/p>\n<p>No cancellation will be accepted unless made through the indicated procedure.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>10.2. Cancellation of reservations by the business<\/strong><\/p>\n<p>It may happen that, on occasion, the service offered by the COMPANY is cancelled; for example, as a result of weather conditions, force majeure, out-of-season activities, or if the required number of participants for indoor axe throwing is not met.<\/p>\n<p>The COMPANY may notify the cancellation of a scheduled <strong>Axe Throwing room reservation <\/strong>for the following reasons:<\/p>\n<ul>\n<li>Only due to circumstances constituting force majeure (see point 20 &#8220;event beyond our control&#8221;).<\/li>\n<\/ul>\n<p>In the case of circumstances due to force majeure, the COMPANY will notify the consumer, with at least 24 hours&#8217; notice, of one of the options previously indicated, with the option to choose whichever best suits them (refund of the amount or rebooking their target session).<\/p>\n<p>In the event of cancellation by the COMPANY, the full price of that reservation will be refunded to the consumer, using the same method used to make the payment for the reservation, within the maximum period of 14 calendar days set by Law from the cancellation of the reservation.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"11\">\n<li><strong><u> MODIFICATION OF RESERVATIONS<\/u><\/strong><\/li>\n<\/ol>\n<p><strong>11.1. Modification of the service reservation <\/strong><\/p>\n<p>To modify a reservation, the consumer must send an email to<a href=\"mailto:atocha@el-hachazo.com\"> atocha@el-hachazo.com<\/a> requesting a change to the date of the requested service, using the same email address provided when making the initial reservation. The consumer will receive an email confirming the new date of the reservation. <\/p>\n<p>To find out about the procedures to follow for cancelling or annulling your reservation, you can contact our CUSTOMER SERVICE AND AFTER-SALES DEPARTMENT directly by phone at (+34) 658 077 468 or by email at <a href=\"mailto:atocha@el-hachazo.com\">atocha@el-hachazo.com<\/a><\/p>\n<p><strong><u>Click here<\/u><\/strong><strong> to download the complaint forms.<\/strong><\/p>\n<p><strong> <\/strong><\/p>\n<ol start=\"12\">\n<li><strong><u> INFORMATION ON THE PROCESSING OF PERSONAL DATA<\/u><\/strong><strong> <\/strong><\/li>\n<\/ol>\n<p>In accordance with the provisions of REGULATION (EU) 2016\/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95\/46\/EC (GENERAL DATA PROTECTION REGULATION \u2013 GDPR EU 2016\/679), and Organic Law 3\/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD 3\/2018), THE COMPANY informs Website consumers that all personal data provided through the completion of the electronic contact or registration forms on the Website, or through emails sent to the various email accounts under the Internet domain el-hachazo.com f<strong>orm part of THE COMPANY&#8217;s Record of Processing Activities (RAT)<\/strong> <strong>which will be updated periodically in accordance with the provisions of GDPR EU 2016\/679<\/strong><strong>,<\/strong> for use by the company&#8217;s various departments in order to provide the consumer with our services, process them (management, collection, and shipping of purchased products), send the newsletter about THE COMPANY&#8217;s offers, promotions, and recommendations, as well as send commercial communications about our products by mail, telephone, email, SMS\/MMS, WhatsApp, Telegram, or other equivalent electronic communication means, provided that the data subject has consented to the processing of their personal data for this purpose.<\/p>\n<p>The legal basis for processing is the performance of a contract to which the data subject is party, or the application, at their request, of pre-contractual measures, or the obtaining of the data subject&#8217;s express consent. We will retain your personal data for as long as there is a mutual interest in doing so, from the time you give your consent until you revoke it or request the restriction of processing. In such cases, we will keep your data blocked for the legally required periods. Your data will not be disclosed to third parties, except where legally required.   <\/p>\n<p>By entering their details in the electronic forms available on the Website, the CONSUMER gives their explicit and unequivocal consent for THE COMPANY to process the personal data provided, in fulfilment of the purposes mentioned in the previous section.<\/p>\n<p>Such data will not be transferred by THE COMPANY to third parties without the CONSUMER&#8217;s explicit and unequivocal consent. All of this is without prejudice to THE COMPANY&#8217;s duty to cooperate with the competent administrative and judicial authorities that may require data from the affected CONSUMER. <\/p>\n<p>Likewise, THE COMPANY informs the CONSUMER of the possibility of exercising their rights of access to personal data, rectification, erasure (right to be forgotten), restriction of processing, data portability, objection to processing, and not being subject to automated individual decisions, as well as, where processing is based on consent, the right to withdraw it at any time, by sending a written request to the postal address C\/ Narciso Serra 15, 28007 Madrid, or via email to <a href=\"mailto:atocha@el-hachazo.com\">atocha@el-hachazo.com<\/a>, attaching, in both cases, valid proof of identity, such as a photocopy of their ID card\/NIE\/Passport, and clearly indicating which right they wish to exercise. Please visit our <a href=\"https:\/\/el-hachazo.com\/politica-de-privacidad\/\">Privacy Policy<\/a> section for more information. <\/p>\n<p>If you consider that the processing does not comply with current regulations, or that your rights have been violated, you may also file a complaint with the Spanish Supervisory Authority at <a href=\"https:\/\/www.aepd.es\">https:\/\/www.aepd.es<\/a>. You can consult our Privacy Policy at <a href=\"http:\/\/el-hachazo.com\/en\/\">www.el-hachazo.com<\/a><\/p>\n<p>&nbsp;<\/p>\n<ol start=\"13\">\n<li><strong><u> LIABILITY AND DISCLAIMER OF LIABILITY<\/u><\/strong><\/li>\n<\/ol>\n<p>THE COMPANY cannot guarantee the technical continuity of the Website&#8217;s online store, the absence of faults or service interruptions, or that the Website will be available or accessible 100% of the time. The Website is hosted on a secure server with the necessary SSL security certificate, these being the tools THE COMPANY has in place to control the absence of viruses, worms, or any other harmful computer element. <\/p>\n<p>Under no circumstances shall the unavailability of the Website, or the existence of faults therein, entitle the CONSUMER or third parties to claim any type of remuneration or compensatory benefit.<\/p>\n<p>&nbsp;<\/p>\n<h3><strong><u>14. INTELLECTUAL AND INDUSTRIAL PROPERTY<\/u><\/strong><\/h3>\n<p>The Website, including but not limited to its programming, editing, compilation, and other elements necessary for its operation, as well as the designs, logos, text, and\/or graphics, are the property of THE COMPANY or, where applicable, THE COMPANY holds a license or express authorization from the authors.<\/p>\n<p>All the content on the Website is duly protected under intellectual and industrial property regulations, and is registered in the corresponding public registries.<\/p>\n<p>Total or partial reproduction, use, exploitation, distribution, and commercialization shall in all cases require prior written authorization from THE COMPANY.<\/p>\n<p>Any use not previously authorized by the COMPANY shall be considered a serious infringement of the author&#8217;s intellectual or industrial property rights.<\/p>\n<p>Designs, logos, text, and\/or graphics not belonging to THE COMPANY that may appear on the Website belong to their respective owners, who shall be responsible for any dispute that may arise in relation to them.<\/p>\n<p>THE COMPANY acknowledges the corresponding industrial and intellectual property rights of their respective owners; their mere mention or appearance on the Website does not imply the existence of any rights or liability on the part of THE COMPANY over them, nor does it imply any endorsement, sponsorship, or recommendation by THE COMPANY.<\/p>\n<p>&nbsp;<\/p>\n<ol start=\"15\">\n<li><strong><u> LINKS<\/u><\/strong><\/li>\n<\/ol>\n<p>The establishment of a hyperlink does not imply, under any circumstances, the existence of a relationship between THE COMPANY and the owner of the website on which it is placed, nor the acceptance or approval by THE COMPANY of its content or services.<\/p>\n<p>Anyone wishing to establish a hyperlink must first request written authorization from THE COMPANY. In any case, the hyperlink shall only allow access to the home page of the websites, and must refrain from making false, inaccurate, or incorrect statements about THE COMPANY, or including unlawful content contrary to accepted standards of decency and public order. <\/p>\n<p>THE COMPANY is not responsible for the use each CONSUMER makes of the information made available on the Website, nor for any actions taken based on it.<\/p>\n<p>The COMPANY assumes no responsibility for the information contained on third-party websites that may be accessed via &#8220;links&#8221; from any website owned by the COMPANY. The presence of &#8220;links&#8221; on the COMPANY&#8217;s Website is for informational purposes only and does not, under any circumstances, imply a suggestion, invitation, or recommendation regarding them. <\/p>\n<p><strong> <\/strong><\/p>\n<ol start=\"16\">\n<li><strong><u> GENERAL PROVISIONS<\/u><\/strong><\/li>\n<\/ol>\n<p>These terms have been made available with due notice, in accordance with current legislation. Likewise, THE COMPANY makes these General Terms available to you in a way that allows them to be stored and reproduced, thereby complying with the legal duty of prior information. <\/p>\n<p><strong><u>Click here<\/u><\/strong> t<strong>o download the General Terms and Conditions of Contract.<\/strong><\/p>\n<p>THE COMPANY reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Website&#8217;s online store, its functionalities, and\/or the content incorporated therein, as well as to cease providing services at any time, while keeping intact any commercial or other obligations acquired up to that point. <\/p>\n<p>Should any provision or provisions of these Purchase Terms be considered null or unenforceable, in whole or in part, by any competent Court, Tribunal, or administrative body, such nullity or unenforceability shall not affect the remaining provisions. In such a case, the affected clause or clauses shall be replaced by another or others having effects as similar as possible to those replaced. <\/p>\n<p>&nbsp;<\/p>\n<ol start=\"17\">\n<li><strong><u> CUSTOMER SERVICE AND AFTER-SALES DEPARTMENT<\/u><\/strong><\/li>\n<\/ol>\n<p><strong> <\/strong>To make any kind of inquiry, offer a suggestion, or file a complaint or claim related to the contracting of products, you can do so by filling out the Website&#8217;s contact form, via the email address <a href=\"mailto:atocha@el-hachazo.com\">atocha@el-hachazo.com<\/a>, or by calling Customer Service at (+34) 658 077 468, during the following hours:<\/p>\n<ul>\n<li>Monday to Saturday from 10:00 am to 2:00 pm (mornings) and from 4:00 pm to 8:00 pm (afternoons)<\/li>\n<li>closed on Sundays and local, regional, and national public holidays<\/li>\n<\/ul>\n<p><strong><u> <\/u><\/strong><\/p>\n<ol start=\"18\">\n<li><strong><u> EUROPEAN ONLINE DISPUTE RESOLUTION PLATFORM <\/u><\/strong><\/li>\n<\/ol>\n<p>If the consumer has had a problem with a purchase or the provision of an online service, they may use this means to file any complaint related to said purchase or provision of services, as well as opt for the out-of-court resolution of the dispute raised.<\/p>\n<p>In accordance with the provisions of Article 14.1 of Regulation (EU) 524\/2013, applicable throughout the European Union, and Law 7\/2017, of 2 November, transposing Directive 2013\/11\/EU of the European Parliament and of the Council, of 21 May 2013, on alternative dispute resolution for consumer disputes, into Spanish law, THE COMPANY makes the following link available to Website consumers: <a href=\"https:\/\/webgate.ec.europa.eu\/odr\/main\/index.cfm?event=main.home.show&#038;lng=ES\">https:\/\/webgate.ec.europa.eu\/odr\/main\/index.cfm?event=main.home.show&#038;lng=ES<\/a><\/p>\n<p>Through this link, CONSUMERS of the Website can access the European Online Dispute Resolution Platform for consumer matters (ODR).<\/p>\n<p><strong><u> <\/u><\/strong><\/p>\n<ol start=\"19\">\n<li><strong><u> EVENTS BEYOND OUR CONTROL<\/u><\/strong><\/li>\n<\/ol>\n<p><strong> <\/strong><\/p>\n<p>DISCLAIMER OF LIABILITY<\/p>\n<p>Unless otherwise provided by law, the COMPANY shall not accept any liability for the following losses, regardless of their origin:<\/p>\n<ul>\n<li>Any losses that were not attributable to any breach on its part.<\/li>\n<li>Business losses (including loss of profit, income, contracts, anticipated savings, data, loss of goodwill, or unnecessary expenses incurred).<\/li>\n<li>Any other indirect loss that was not reasonably foreseeable by both parties at the time the sale and purchase contract for the products was entered into between them.<\/li>\n<\/ul>\n<p>Likewise, THE COMPANY also limits its liability in the following cases:<\/p>\n<ul>\n<li>THE COMPANY applies all measures concerning providing an accurate representation of the product on the Website; however, it is not responsible for minor differences or inaccuracies that may exist due to lack of screen resolution, or issues with the browser used, or other similar issues.<\/li>\n<li>THE COMPANY is not responsible for damages arising from malfunctions in transport, especially due to causes such as strikes, roadblocks, and, in general, any other causes typical of the sector, resulting in delays or loss of the CONSUMER&#8217;s room booking.<\/li>\n<li>Technical failures that, due to fortuitous causes or otherwise, prevent the normal operation of the service via the internet. Unavailability of the Website due to maintenance or other reasons, preventing the service from being available. THE COMPANY uses all means within its reach to carry out the purchase, payment, and shipping\/delivery process for services; however, it is exempt from liability for causes not attributable to it, force majeure, or acts of God.  <\/li>\n<li>THE COMPANY shall not be responsible for misuse of this Website by the user that results in a booking including its payment. Likewise, THE COMPANY shall not be responsible for a refund of this booking if it does not fall within the conditions established in THE COMPANY&#8217;s refund policy. It is the User&#8217;s responsibility to use the Website correctly.  <\/li>\n<li>THE COMPANY shall not be liable for any breach or delay in the fulfillment of any of the obligations assumed, when this is due to events beyond our reasonable control (&#8220;Force Majeure Event&#8221;). &#8220;Force Majeure Events&#8221; shall include any act, event, failure to exercise, omission, or accident beyond our reasonable control, including, among others, the following: <\/li>\n<li>Strikes, lockouts, or other industrial action.<\/li>\n<li>Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparation for war.<\/li>\n<li>Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster.<\/li>\n<li>Inability to use trains, ships, aircraft, motor transport or other means of transport, whether public or private.<\/li>\n<li>Inability to use public or private telecommunications systems.<\/li>\n<li>Acts, decrees, legislation, regulations, or restrictions of any government or public authority.<\/li>\n<\/ul>\n<p>In this way, obligations shall be suspended during the period in which the &#8220;force majeure event&#8221; continues, and THE COMPANY shall have an extension of time to fulfill them equal to the duration of the &#8220;force majeure event&#8221;. THE COMPANY shall use all reasonable means to find a solution that allows us to fulfill our obligations despite the &#8220;force majeure event&#8221;. <\/p>\n<p>&nbsp;<\/p>\n<ol start=\"20\">\n<li><strong><u> JURISDICTION<\/u><\/strong><\/li>\n<\/ol>\n<p>These General Terms are governed by Spanish law. For the resolution of all disputes or issues related to this Website or the activities carried out on it, Spanish law shall apply, to which the parties expressly submit, with the Courts and Tribunals of Madrid (Spain) having jurisdiction to resolve all conflicts arising from or related to its use. <\/p>\n<p>We would also like to remind you that you can access the European Union&#8217;s online dispute resolution platform by following this link: <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/?event=main.home2.show\">https:\/\/ec.europa.eu\/consumers\/odr\/main\/?event=main.home2.show<\/a><\/p>\n<p>Should any clause included in these General Terms be declared wholly or partially null or ineffective, such nullity or ineffectiveness shall only affect that provision or the part thereof that is null or ineffective, with these General Terms remaining valid in all other respects, and such provision being considered as not included in whole or in part.<\/p>\n<p>Likewise, these terms and conditions are subject to any other provision, regulation, or law that may be directly or indirectly applicable to them.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>GENERAL INFORMATION FOR CONTRACTING This website www.el-hachazo.com (hereinafter, the Website) is owned by: Company name: EL HACHAZO TIRO DE HACHA SL Trade name: El Hachazo [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/legal-template.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-12131","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - 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